Shipping, Exchanges and Returns
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Send in your worn Tecovas for a full restoration. This includes a full resole done with all original Tecovas parts, plus a detailed cleaning, conditioning, and polishing. You’ll get them back in about four to six weeks, fully restored and in brand-new Tecovas packaging.
If you have your own box, we’ll simply email you a prepaid shipping label. If you need a box to use, select that option, and we’ll send you one with a label included.
If you have your own box, we’ll email you a pre-paid shipping label after you check out. Just print it out, attach it to your box, package up your boots, and send them in.
New Sole. Same Soul.
Your boots will be resoled, cleaned, conditioned, and polished, and our team will also do their best with any cosmetic damage. They'll come back to you the perfect mix of old and new.
We’ll always shoot you straight.
When you buy anything from Tecovas, if you aren’t happy, we’re not done, and we mean it. In fact, we even have a name for it: The Square Deal. We stand by everything you stand in. We have high standards for quality, comfort, fit, and style. We’re stubborn about value so we only sell directly to you with no middleman. Finally, we’re Texan on service because for us, business is always personal. Deal?
We promise quality, comfort, fit and style.
We stand by everything we make.
We're Texan on service.
Free shipping, returns, and exchanges.
Frequently Asked Questions
How long does a restoration take?
While the amount of time can vary due to backlog and condition of the boot, you can expect to receive your boots back roughly 4 to 6 weeks after you send them in. You can always contact our team for status updates!
Can you fix tears or large stains on the leather of my boots?
While our restoration team will do what they can to repair minor cosmetic defects, you should not purchase a boot restoration for major damage or stains to the boot leather. The restoration is focused primarily on resoling and conditioning and polishing of the boot leather.
Can I have multiple pairs of boots restored?
Yes, but we ask that you purchase the restorations separately, for logistics purposes. You will only be able to purchase restorations one at a time on our website.
Can you restore other boots or shoes?
No, this restoration is offered only for Tecovas footwear. Please do not send in other brands of western boots or other footwear, as our restoration team will not be able to work on them.
What progress updates will I get?
After you send your boots in, you'll get an email alert letting you know once we've received them. Our team will inspect them, and you'll get another notification once restoration begins. Our team will reach out to you with any questions or requests for more information. Once the restoration is complete, you'll get an email with tracking information letting you know the boots are headed back to you!
What information do you need from me?
It's important that you fill out your shipping address, email address, and phone number correctly so that the shipping label we send you has the correct return address, and we can contact you with updates or questions. Besides that, our team will handle the rest. If you have questions, you can always reach out to us at firstname.lastname@example.org